It's an exciting time to be in the IT Industry.  Chicagoland Cloud is currently seeking resumes for candidates interested in the following position(s) within our company:

Level 1 Help Desk Technician

Our Level 1 Help Desk Technician will report to our Service Coordinator and Service Manager.  The Help Desk Technician will work on service tickets assigned by the Service Coordinator.  The following bullet points will outline our candidate's responsibilities

  • Work will be done remotely supporting desktops and user issues via phone, email, and remote access tools
  •  All work must be documented upon completion of task
  •  Help Desk Technician must assist in maintaining customer network documentation
  •  Responsible for alerting the Service Coordinator and Service Manager as appropriate for escalation and emergency service
  •  Follow company procedures for documenting time and service
  •  Participate in meetings
  •  Relay client requests for purchase of additional services or equipment to the Service coordinator or Purchasing coordinator as directed
  •  Maintain positive client relations at all times, reporting any potential client dissatisfaction to the Service Coordinator

Work Experience Requirements / Skills / Qualifications

  • Ability to pass a test demonstrating strong written and verbal communication skills
  •  Two-year degree in computer related discipline or equivalent IT support experience
  •  Ability to pass a vocabulary test on current business hardware, software, and mobile devices
  •  Ability to work as scheduled by sitting, using a keyboard, and speaking on the phone
  •  Microsoft and or CompTIA exam completion at hire or within 60 days of start
  •  IT related certifications are a plus

Measurements of Accountability

  • Work 100% of assigned Service Tickets properly in accordance with company policies and procedures
  • 100% of unresolved Service Tickets are escalated and reported to the Service Coordinator
  •  Customer satisfaction rating greater than 95% per survey responses
  •  100% compliance with Time Entry and other documentation requirements
  •  Achieves or makes substantial progress towards other goals as assigned


If interested, please email your resume to